Privacy Policy

Medication Delivery Services Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and NHS information governance requirements.

1. Data Controller

Medication Delivery Services Ltd
Current Premises : Unit C6 Hoyle Road, Peacehaven, East Sussex, BN10 8LW
Awaiting Approval :Unit 1A, 138 South Coast Road, Peacehaven, East Sussex, BN10 8ER

2. What Information We Collect

We may collect and process the following categories of personal data:

• Name, address, date of birth, and contact details
• NHS number and prescription information
• Medication history and clinical information provided by prescribers
• Delivery instructions and communication records
• Information required for safeguarding or legal compliance

3. How We Use Your Information

We process your information to:

• Dispense and supply NHS prescriptions
• Provide medication delivery services
• Maintain accurate pharmacy and clinical records
• Communicate with you, your GP, or other healthcare professionals
• Meet NHS, GPhC, and legal obligations
• Investigate incidents, complaints, or safeguarding concerns

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Article 6(1)(c) – Legal obligation
• Article 6(1)(e) – Public task in the provision of healthcare
• Article 9(2)(h) – Provision of health or social care
• Article 9(2)(c) – Vital interests (in emergencies)

5. Sharing Your Information

We may share information with:

• NHS organisations and prescribers
• Healthcare professionals involved in your care
• Delivery partners acting under our instruction
• Regulators such as the GPhC or NHS England where required

We do not sell personal data.

6. Data Security

We use secure systems and follow NHS Data Security and Protection Toolkit standards to protect your information.

7. Your Rights

You have the right to:

• Access your information
• Request correction of inaccurate data
• Request restriction of processing
• Object to processing where applicable

Requests can be made using the contact details on our Contact page.

8. Data Retention

We retain records in accordance with NHS and GPhC retention schedules.

9. Cookies

This website uses cookies for basic functionality. You can disable cookies in your browser settings.

10. Contact

For privacy enquiries, email: prescriptions.mds@nhs.net